Web Seminar FAQs

Frequently Asked Questions

The list of Frequently Asked Questions (FAQs) can be used as a quick reference guide. It includes the most commonly asked questions and answers related to MAQUET Web Seminars.

How will I know my registration was successful?

  • You should receive a confirmation email upon successful completion of the registration. If you do not receive an immediate email please be sure to check your spam folder. If the registration confirmation letter is not in your spam folder, please check with your IT administrator regarding your email settings. In some instances it may be necessary to provide an alternate email if your facility blocks emails from external sources.

It states that the registration is closed but it is not after the last day to register.

  • The class has exceeded the preset limit. This is a live presentation with interactive Q&A’s. The class size has been limited to allow all questions to be answered without extending the presentation time of 3 hours.

Can I register after the deadline?

  • No, the registration deadline is necessary in order to maintain the automated process and insure that participants receive the necessary course information in a timely manner prior to the program.

Why am I having difficulty accessing the WebEx presentation?

  • On the day of the seminar if you are unable to view the PowerPoint presentation, please close your browser and reload the WebEx by clicking on the WebEx link in the login detail letter that was sent to your registered email address.

When I click on my link, I receive the message “The meeting has been cancelled.” Why am I receiving this message?

  • The Web Seminar login information changes with each program. You will receive this message if you attempt to use a link from a previous Web Seminar. Please make sure you are using the assigned link for your class date.

I can’t hear any audio coming from my computer, should I be?

  • In order to hear the audio portion of the seminar you must dial into the conference call portion via a landline or cell phone. The phone number and conference ID is included in the login detail letter sent 5 days prior to the class.

What do I need to attend a meeting using Microsoft Windows?

  • Minimum requirements to attend fully interactive meetings using Meeting Center for Windows:

    • Windows 98, Me, NT, 2000 SP4, XP SP2, 2003 R2, or Vista
    • Intel x86 (Pentium 400MHZ +) or compatible processor
    • Microsoft Internet Explorer 6.0 or higher, Firefox 1.5 or higher, Mozilla 1.7 or higher, or Netscape 8.1 or higher
    • JavaScript and cookies must be enabled
    • Recommend ActiveX be enabled for Intenet Explorer
    • 56K or faster Internet connection

What do I need to attend a meeting using Mac OS?

  • Minimum requirements to attend fully interactive meetings using Meeting Center for Mac OS:

    • Mac OS 10.3 or 10.4 (Intel or PowerPC processor)
    • Safari 2.0 (Mac OS 10.4), or Safari 1.3 (Mac OS 10.3), or Firefox 1.5 or higher (2.0 or higher recommended)
    • JavaScript and cookies need to be enabled
    • Requires Java Runtime Environment (JRE) 5.0 or higher
    • 56K or faster Internet connection

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